Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for choosing ZeVuitton.

Every ZeVuitton product is individually handcrafted after your order is placed. Our goal is to provide exceptional craftsmanship while ensuring your order is delivered safely and efficiently.

Order Processing

Since our products are handmade, each order requires production before shipment.

Estimated production time:

  • 1–3 business days

During holidays, promotional events, or periods of unusually high order volume, production may require additional time. If significant delays occur, we will notify you as soon as possible.

Shipping Time

Once your order has been completed, it will be shipped using one of our trusted shipping partners.

Estimated delivery times are:

United States

  • Standard Shipping: 3–7 business days

International

  • Delivery times vary depending on the destination country and local customs procedures.

Please note that these are estimated transit times only and are not guaranteed.

Shipping Confirmation & Tracking

After your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates are provided directly by the shipping carrier and may take up to 24–48 hours to appear after the shipping label has been created.

Shipping Carriers

Depending on your location and the most efficient delivery option, orders may be shipped via:

  • USPS

  • FedEx

  • UPS

  • DHL

  • Other qualified logistics partners

The carrier is selected based on destination, package size, and shipping efficiency.

Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

If you notice an error, please contact us immediately.

Address changes may be possible only before your order enters production or is shipped.

Once an order has been dispatched, we cannot guarantee that the shipping carrier will be able to modify the delivery address.

Lost Packages

If your package appears to be lost during transit, please contact us.

We may work with the shipping carrier to investigate the shipment before providing a resolution.

If the carrier confirms that the package has been lost, we will either:

  • send a replacement item, or

  • issue a full refund.

Delayed Deliveries

Although we make every effort to ship orders promptly, delivery delays may occur due to circumstances beyond our control, including:

  • severe weather

  • customs inspections

  • carrier network congestion

  • transportation disruptions

  • public holidays

  • labor strikes

  • natural disasters

Delivery estimates should not be interpreted as guaranteed delivery dates.

Delivered but Not Received

If tracking indicates that your package has been delivered but you cannot locate it, we recommend:

  • checking around your property

  • asking family members or neighbors

  • contacting your local post office or delivery carrier

If the package still cannot be located, please contact us. We will assist you in working with the carrier to determine the appropriate resolution.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.

These charges are determined by local authorities and are the responsibility of the customer.

Unfortunately, ZeVuitton has no control over these fees and cannot estimate their amount.

Refused or Returned Shipments

If a package is returned to us because:

  • an incorrect address was provided,

  • delivery attempts were unsuccessful,

  • the shipment was refused by the recipient,

additional shipping charges may apply before the order can be reshipped.

Shipping fees already paid are generally non-refundable once a package has been dispatched.

Multiple Shipments

In certain situations, items within the same order may be shipped separately to ensure faster delivery or due to production scheduling.

If this occurs, you will receive tracking information for each shipment.

Questions

If you have any questions regarding shipping, tracking, or your order status, please contact our customer support team.

We are always happy to assist and will do our best to ensure your order arrives safely.